E-Load
eLOAD(electronic recharge) is a paper-less recharge facility. e-LOAD is environment friendly, customer friendly and risk free. It will enable distributors, dealers and retailers to sell recharge talk-time directly from handset via SMS. This ensures our customer with the flexibility of recharging their account with any amount starting from as low as Nu. 5 and secure recharge transaction with SMS notification confirming the transaction to both the parties (sender & receiver). It can be used by our prepaid customers.
SUBSCRIBER TO SUBSCRIBER ELOAD TRANSFER
1. Using this facility, customers can transfer their balance to another customer.
2. The amount possible for such a transaction is from NU 5 to NU 500. A fee of NU 5 will be deducted for every transfer.
3. A Minimum balance of NU 10 is required in a customer’s account to do a customer to customer eLOAD transaction.
4. One Day Validity will be given if the customer does not have existing validity from previous recharges.
5. Dial *170# or Call 123 to check the account and validity period after the transfer.
PROCEDURE FOR ELOAD SUBSCRIBER TO SUBSCRIBER TRANSFER
REGISTRATION PROCESS (Mandatory)
STEP 1: type Reg <SPACE> <mobile no> send to 158
A confirmation mgs will come>> that generate password.
CHANGE PASSWORD
STEP 1: Dial *127# (for user menu)
STEP 2: select/enter/answer/press 2 [send]
STEP 3: Enter old password [password generated by system]
STEP 4: Enter new password [desirable password eg. 1324]
STEP 5: select/enter/answer/press 1 to confirm.
You will receive a confirmation mgs.
TRANSFER TO ANOTHER PREPAID NO.
STEP 1: Dial *127# (for user menu)
STEP 2: select/enter/answer/press 1 [send]
STEP 3: Enter MOBILE NO which you want to transfer
STEP 4: Enter AMOUNT [eg.10]
STEP 5: Enter your password [new password]
STEP 5: select/enter/answer/press 1 to confirm.
Both sender and receiver will receive a confirmation mgs.
E-LOAD VALIDITY
Nu. 5 – Nu. 20 | 14 days |
Nu. 21 – Nu. 50 | 22 days |
Nu. 51 – Nu. 100 | 37 days |
Nu. 101 – Nu. 300 | 52 days |
Nu. 301 – Nu. 500 | 60 days |
Nu. 501+ | 90 days |
DISTRIBUTOR TO DEALER TRANSFER
Option 1:
Step 1: Dial *130# (the user will get a menu)
Step 2: Select/enter 1 (Press reply/Answer, enter 1 and send)
Enter Mobile No/MSISDN (Press reply/Answer, enter Mobile no and send)
Enter Amount to be transferred (Press reply/Answer, enter amount and send)
Enter PIN (Press reply/Answer, enter PIN and send)
Enter 1 to confirm and send it. (Press reply/Answer, enter 1 and send)
The distributor and dealer both will get a confirmation SMS with a transaction ID.
Option 2:
Type *130*1*Dealer Mobile No*Amount*PIN*1# and dial
HOW TO RECHARGE A SUBSCRIBER BY DISTRIBUTOR
Option 1:
Step 1: Dial *130# (the user will get a menu)
Step 2: Select/enter 3 (Press reply/answer, enter 3 and send)
Enter Mobile No (MSISDN)(Press reply/answer, enter Mobile No and send)
Enter Amount to be transferred (Press reply/answer, enter amount and send)
Enter PIN (Press reply/answer, enter PIN and send)
Enter 1 to confirm and send it. (Press reply/answer, enter 1 and send)
The distributor and dealer both will get a confirmation SMS with a transaction ID.
Option 2:
Type *130*3*User mobile No*Amount*PIN*1# and dial
HOW TO RECHARGE A SUBSCRIBER BY DEALER
Option 1:
Step 1: Dial *130# (the user will get a menu)
Step 2: Select/enter 1 (Press reply/Answer, enter 1 and send)
Enter Mobile No/MSISDN (Press reply/Answer, enter Mobile no and send)
Enter Amount to be transferred (Press reply/Answer, enter amount and send)
Enter PIN (Press reply/answer, enter Reply and send)
Enter 1 to confirm and send it.(Press reply/Answer, enter 1 and send)
The distributor and dealer both will get a confirmation SMS with a transaction ID.
Option 2:
Type *130*1*Mobile No*Amount*PIN*1# and dial
HOW TO CHECK BALANCE FOR A DISTRIBUTOR
Option 1:
Step 1: Dial *130# (the user will get a menu)
Step 2: Select/enter 2 (Press reply/answer, enter 2 and send)
The user will get the balance detail via SMS.
Option 2:
Type *130*2# and dial
HOW TO CHECK BALANCE FOR A DEALER
Option 1:
Step 1: Dial *130# (the user will get a menu)
Step 2: Select/enter 2 (Press reply/answer, enter 2 and send)
The user will get the balance detail via SMS.
Option 2:
Type *130*2# and dial